Effective Date: 12 September 2026

At Hagidy Foods, we take great care to ensure that every order reaches you safely and in good condition. As our products are food products, we follow a specific policy for returns, refunds, replacements, and cancellations.

1. Returns

Due to the nature of our food products, we generally do not accept returns of food products once they have been delivered.

Returns are not accepted for reasons such as:

  • Change of mind

  • Ordering the wrong product or quantity

  • Product preference or taste

  • Failure to store the product as instructed after delivery

  • Products that have been opened, used, or partially consumed

However, if you receive a product that is damaged, incorrect, defective, or otherwise has an issue attributable to Hagidy Foods or the delivery process, please contact us as soon as possible.

2. Damaged, Incorrect or Defective Products

If your order arrives with any of the following issues, please contact us within 48 hours of delivery:

  • Product damaged during transit

  • Wrong product delivered

  • Missing product from the order

  • Packaging that appears tampered with or significantly damaged

  • Product received in an unsuitable or compromised condition

  • Any other genuine product-related issue

To help us investigate and resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the outer packaging and shipping label, where applicable

  • A video, where reasonably necessary to demonstrate the issue

We may request additional information if required.

3. Replacement or Refund

After reviewing the issue, Hagidy Foods may, at its discretion and subject to applicable law, offer:

  • A replacement of the affected product;

  • A refund for the affected product; or

  • Another appropriate resolution.

The resolution provided will depend on the nature and circumstances of the issue.

We may not be able to provide a replacement or refund where the issue has resulted from improper handling, storage, or use of the product after delivery.

4. Order Cancellation

Orders may be cancelled by contacting Hagidy Foods before the order has been dispatched, subject to our ability to process the cancellation in time.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation is successfully processed before dispatch, any eligible refund will be processed through the applicable payment method.

5. Refunds

Where a refund is approved, the refund will generally be processed to the original payment method used for the order.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

Hagidy Foods is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.

6. Shipping and Delivery Charges

Where a refund or replacement is approved because of an error attributable to Hagidy Foods or a confirmed issue with the product, we will determine the appropriate treatment of applicable shipping or delivery charges based on the circumstances.

Shipping or delivery charges may not be refundable for cancellations or other situations where the issue is not attributable to Hagidy Foods.

7. Products Damaged During Delivery

If your package appears visibly damaged or tampered with at the time of delivery, please take photographs of the package before opening it, where possible.

If the product inside is damaged or compromised, contact us within 48 hours of delivery with the relevant photographs and order details.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement, refund, or other appropriate resolution.

9. Promotional, Combo and Special Offers

Products purchased as part of promotional offers, combo packs, bundles, or special offers are subject to the same return, refund, and cancellation conditions described in this policy unless specific terms for the particular offer state otherwise.

10. How to Contact Us

For any return, refund, replacement, or cancellation request, please contact Hagidy Foods through the customer support contact details provided on our website.

Please include your order number and relevant details of the issue so that we can assist you promptly.

11. Consumer Rights

This policy is intended to explain Hagidy Foods' standard procedures for returns, refunds, replacements, and cancellations.

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies available to customers under applicable Indian laws and regulations.

12. Policy Updates

Hagidy Foods may update this Return, Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

Any updated policy will be published on this page with a revised effective date.

Last Updated: 12 September 2026

Hagidy Foods