Effective Date: 15 September 2026

At Hagidy Foods, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

By using the Hagidy Foods website, you agree to the practices described in this Privacy Policy.

1. About Hagidy Foods

Hagidy Foods operates an online food and consumer products business through its website and related channels.

For the purposes of this Privacy Policy, references to "Hagidy Foods," "we," "us," or "our" mean Hagidy Foods and the entity operating the website.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Information You Provide

When you create an account, place an order, make an enquiry, or contact us, we may collect:

  • Full name

  • Mobile number

  • Email address

  • Billing and delivery address

  • Order and purchase details

  • Company/business details for B2B orders

  • GST details where applicable

  • Information you provide when contacting customer support

  • Feedback, reviews, or other information you voluntarily submit

B. Payment Information

Payments may be processed through third-party payment gateways.

Hagidy Foods generally does not directly store your complete debit card, credit card, UPI, banking, or other sensitive payment credentials. Payment information may be collected and processed by the applicable payment service provider in accordance with its own privacy and security practices.

C. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring website or source

  • Website interaction and usage information

This information may be collected through cookies, analytics tools, pixels, and similar technologies.

3. How We Use Your Information

We may use your information for purposes including:

  • Processing and fulfilling your orders

  • Delivering products to you

  • Processing payments

  • Providing order confirmations and updates

  • Responding to customer enquiries

  • Providing customer support

  • Managing returns, refunds, cancellations, and complaints

  • Maintaining records of transactions

  • Improving our products, website, services, and customer experience

  • Understanding website usage and customer preferences

  • Preventing fraud, misuse, and unauthorized activity

  • Complying with applicable legal and regulatory requirements

  • Sending service-related communications

  • Sending promotional communications where permitted by applicable law and where appropriate consent has been obtained

4. Marketing Communications

If you have provided your contact details and have opted to receive promotional communications, we may contact you through channels such as email, SMS, WhatsApp, or other permitted communication channels regarding:

  • New products

  • Offers and promotions

  • Discounts

  • Product updates

  • Brand announcements

You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, delivery updates, payment notifications, or information relating to your account or transactions.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and provide a better shopping experience.

Cookies may be used for purposes such as:

  • Keeping items in your shopping cart

  • Remembering preferences

  • Understanding website traffic

  • Measuring website performance

  • Improving our website

  • Marketing and advertising, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business and provide services to you. These may include:

  • Payment gateway and payment processing providers

  • Shipping and logistics partners

  • Website and e-commerce service providers

  • Technology and hosting providers

  • Customer support providers

  • Analytics and marketing service providers

  • Professional advisers, auditors, or consultants

  • Government authorities or law-enforcement agencies where required by law

We share only information reasonably necessary for the relevant purpose and expect service providers handling personal information on our behalf to maintain appropriate safeguards.

7. B2B Customers

For B2B transactions, we may collect and process additional business information, including business name, GST details, billing information, contact-person details, delivery information, and other information reasonably required to process and manage the business relationship.

Such information may be used for invoicing, order fulfilment, accounting, tax compliance, business communication, and related purposes.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Provide services and customer support

  • Maintain business and financial records

  • Meet accounting, tax, legal, and regulatory obligations

  • Resolve disputes

  • Prevent fraud and misuse

  • Enforce our agreements and policies

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

10. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment providers, social media platforms, analytics services, advertising services, or other external services.

These third parties may have their own privacy policies and terms. Hagidy Foods is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate involvement of a parent or legal guardian.

If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us so that we can take reasonable steps to address the matter.

12. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, which may include:

  • Requesting information about personal data we hold about you

  • Requesting correction of inaccurate or incomplete information

  • Requesting deletion of information where legally permissible

  • Withdrawing consent where processing is based on consent

  • Opting out of promotional communications

  • Raising a complaint regarding the handling of your personal information

To exercise applicable rights or raise a privacy-related concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. Legal and Regulatory Compliance

We may collect, use, retain, or disclose personal information where reasonably necessary to comply with applicable laws, regulations, court orders, governmental requests, tax requirements, accounting requirements, or other legal obligations.

We may also process information where necessary to protect our rights, property, customers, employees, or business operations and to detect or prevent fraud or other unlawful activity.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

Any updated version will be published on this page with a revised Effective Date.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Hagidy Foods through the contact details provided on our website.

Hagidy Foods

Email: support@hagidyfoods.com

Website: https://hagidyfoods.com/ 

We will make reasonable efforts to respond to privacy-related requests and complaints within the time required under applicable law.

Last Updated: 12 September 2026